Removing Team Members

Modified on Wed, 23 Jul at 1:25 PM

IMPORTANT: When replacing a team member with a new one, ensure the old team member is deleted using the steps below. Do not add a new team member by editing or overwriting an existing team member’s information. 


Doing so will create a conflict and prevent the new team member from logging in to Digital Agent. To add a new team member properly, always use the +Add Team Member button.

1. Navigate to My Profile.

My Profile section of the Digital Workspace


2. Select the Team Members tab.

Selecting the Team Members tab in My Profile 

3. To remove your team member, click on the garbage can icon beside the team member.

Note: A Primary team member cannot be deleted until another team member has been assigned as the new Primary user of the hub. If you need to remove a Primary team member, please contact your Marketing team for assistance.

4. You will be prompted to confirm. Type DELETE into the field in all-caps and click Confirm


5. Once a team member’s profile is deleted, they will appear in the Deleted Team Members section. Their information will be automatically removed from the website footer and any Team Member Profile web gadgets. The gadget will revert to a configurable state. 


Purge a team member's profile

To completely remove a team member’s information, you can Purge their profile from the Deleted Team Members section. Purging a team member's profile will PERMANENTLY delete it from your website. It may NOT be recovered after it has been purged. 


You can purge one or more team members.

a) To purge a single team member, click on Purge beside the team member.


 b) To purge multiple team members, select the checkboxes beside the team members you'd like to remove, and click on Purge Selected


c) To purge ALL team members, select the checkbox to the left of the Name column and click Purge Selected.

 

2. Type PURGE in all-caps in the confirmation window when prompted. The team member’s profile will be deleted from your hub.


3. The team member's profile will now be PERMANENTLY deleted from your hub and will no longer show in the Deleted Team Members section.

 

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